This is not a territory plan and it is not a forecast. It is two questions asked about each of your clients, and a shortlist of four at the end of it. Twenty minutes with your partner manager, once, and then you go back to doing your job, with four names in your head instead of thirty.
The map
Two numbers, four quadrants, one instruction each
Fit runs across, relationship runs up. Below is a real-shaped book of six clients already plotted: each dot is one client account, and the colour is the verdict. How you score the two numbers is further down; the scoring exists to put dots on this chart and nothing else.
Fit 5–10 · Rel 3–4
Start here
Ask question one on your next scheduled call. Not a new meeting, not a follow-up email, the call already in your calendar. These are the four you leave the session with.
Fit 5–10 · Rel 0–2
Warm it first
The problem is real and you cannot get to the person who owns it. The next step is the introduction, not the question, from your colleague who holds the account, or a reason to be in the room.
Fit 0–4 · Rel 3–4
Keep listening
The access is real, the trigger is not, yet. You will be the first person to hear it if it comes. No action beyond the one you already take: keep the card in front of you.
Fit 0–4 · Rel 0–2
Not this quarter
No signal and no access. Nothing here is worth your time, and pretending otherwise is how account plans become fiction. Re-score next quarter.
The scoring
Where the two numbers come from
Both are scored from what you already know. No research required: if you have to look something up, score it zero and move on.
Axis 1 · Client fit / 0–10
Four signals. What makes a client worth the question.
| Signal | What you are checking | Pts |
|---|---|---|
| Legacy giving platform | Donations still run through a built-in CRM form, an older platform, or a website plugin nobody owns.The single strongest predictor. A platform already in place is a decision that can be revisited; a nonprofit with no online giving at all is a much longer road. | 3 |
| Flat giving, growing list | Audience, traffic or email list is up, and online revenue is not.This is Signal 1 on the trigger card. If you have heard it this year, score it. | 3 |
| Grant or government exposure | They have lost funding, or a large share of their budget sits with one funder.Individual giving has to carry weight it has not carried before, and the board already knows it. | 2 |
| Peak-season strain | Giving Tuesday or year-end is a scramble every single year.Recurring, predictable pain with an internal owner who is tired of it. | 2 |
Axis 2 · Relationship strength / 0–4
Be honest here rather than generous. A high-fit client you cannot reach is a worse use of the quarter than a moderate-fit client who takes your call.
| Level | What it means | Score |
|---|---|---|
| Trusted advisor | They call you before they decide things. You are in the room for the budget conversation. | 4 |
| Direct access | You could get the executive director or development lead on a call this week if you asked. | 3 |
| Referral access | You work with someone who can introduce you internally to the person who decides. | 2 |
| Email only | You correspond, you deliver, you are not consulted. | 1 |
| No real access | The account runs through someone else at your agency. | 0 |
Worked
The six dots, written out
Ten minutes, illustrative. Three you can act on yourself and one you need an introduction into, that is your four. Note number 4, the arts council: a near-perfect fit you still cannot move alone. That is the map doing its job.
| Client | What you already know | Fit | Rel. | Verdict | |
|---|---|---|---|---|---|
| 1 | Regional food bank | Donation form built into their CRM. Email list up 30% this year, giving flat. You sit in their quarterly planning. | 6 | 4 | Start here |
| 2 | Youth mentoring charity | Lost a multi-year government contract in the spring. Old platform. You have never met the ED, you report to a program manager. | 5 | 1 | Warm it first |
| 3 | Animal rescue network | Giving Tuesday broke their site two years running. Legacy plugin. Their development lead texts you. | 5 | 4 | Start here |
| 4 | Arts council | Heavy grant exposure, a tired year-end process, still on the donation plugin you built them. The account sits with a colleague in another practice. | 7 | 0 | Warm it first |
| 5 | Hospital foundation | Replatformed eighteen months ago and it is working. Year-end is still a scramble. You are their first call on everything. | 2 | 4 | Keep listening |
| 6 | Community housing trust | Growing list, flat online giving, funding concentrated in two grants, donation page unchanged since 2019. You run their quarterly review. | 8 | 3 | Start here |
The output
Four names, and what you do with them
Not a plan. A shortlist and one instruction each.